Frequently Asked Questions
General
1. What will I get when using this service?
1. What will I get when using this service?
Kwantor allows entrepreneurs and businesses to remunerate stakeholders with an innovative instrument for profit entitlements.
2. Do I need to set up an account to use Kwantor?
2. Do I need to set up an account to use Kwantor?
Yes. Kwantor requires setting up an account with a secure password and 2-factor authentication. Once an account has been created, you can start using the service immediately.
3. What is the cost for using Kwantor?
3. What is the cost for using Kwantor?
This (closed) beta-version is offered free of charge.
Demo projects
4. Are demo projects persistent?
4. Are demo projects persistent?
No, demo projects are not persistent. They are deleted once every three months. This follows the reset dates of the Hedera testnet. You can find more info here.
Here are the upcoming reset dates:
Quarter | Reset Date |
---|---|
Q4 2024 | October 31, 2024 |
Hourly rates
5. Why do I need to set an hourly rate?
5. Why do I need to set an hourly rate?
You can remunerate stakeholders based on time spent times an hourly rate. A default hourly rate can be set by the project owner and can be adjusted at any time under Project Settings.
6. How can I adjust the default hourly rate?
6. How can I adjust the default hourly rate?
Yes, you can adjust the default hourly rate at any time under Project Settings.
Signing process
7. What kind of technology is used for the signing process?
7. What kind of technology is used for the signing process?
8. How does the signing process work?
8. How does the signing process work?
We are integrated with a certified signature provider that complies with EU regulation for e-signing, eIDAS. Read more about eIDAS here.
9. Is my document secure during this process?
9. Is my document secure during this process?
Yes, we use secure, encrypted connections for all document transfers and maintain a high standard of data protection.
10. What happens when a party rejects signing the document?
10. What happens when a party rejects signing the document?
If a party decides to reject to sign the document, the sign transaction will be aborted. All signers will be notified about this.
11. I didn't receive a confirmation email after signing the document. What should I do?
11. I didn't receive a confirmation email after signing the document. What should I do?
Please check your spam folder as sometimes emails can end up there. If you still didn't receive a confirmation email, contact our support team for assistance.
12. What if a signer did not receive the email to sign the document?
12. What if a signer did not receive the email to sign the document?
First, ask the signer to check their spam folder. If they still cannot find the email, please contact our support team.
13. How will I know when the document has been signed?
13. How will I know when the document has been signed?
You will receive a copy of the signed document via email for each party that has signed. Furthermore, as the initiator you will receive status updates when other signers have signed or rejected.
14. Do all signers receive a copy of the signed document?
14. Do all signers receive a copy of the signed document?
Yes, each party will receive a copy of their signed document and a sign transaction receipt. You as the initiator will receive a copy of these documents for each signer.
15. What happens if a signer does not sign the document?
15. What happens if a signer does not sign the document?
If a signer does not sign the document, their status will remain labelled Open. The document will remain available for signing for a maximum of 30 days after initiating the signing process.
16. Can I remove a signer after the process has started?
16. Can I remove a signer after the process has started?
No, once the signing process has started, you cannot remove a signer. Please ensure the signer list is final before starting the process.
17. Can I change the email address of a signer once the document is sent for signing?
17. Can I change the email address of a signer once the document is sent for signing?
No, the email address of a signer cannot be changed once the document has been sent for signing. Please ensure all information is accurate before initiating the signing process.
18. Do all signers need to sign the document at the same time?
18. Do all signers need to sign the document at the same time?
No, signers do not need to sign the document at the same time. They can sign the document at their convenience within the provided time frame.
19. I've lost my internet connection in the middle of signing the document. Will my progress be saved?
19. I've lost my internet connection in the middle of signing the document. Will my progress be saved?
Your signature is saved as soon as you complete it. However, if you were in the process of signing and hadn't completed it, you would need to restart the signing process. You can do this by clicking on the link again that you received by mail.
20. Can I add more signees after the process has started?
20. Can I add more signees after the process has started?
No, once the signing process has started, you cannot add more signees. Please make sure to include all necessary signees before initiating the process.
Legal status
21. Is the project contribution agreement created through this webapp sound legally binding?
21. Is the project contribution agreement created through this webapp sound legally binding?
We've invested significant time and resources into researching and creating a model contract that is sound and legally binding. However, the legal validity and applicability may vary per individual usage. For specific legal advice, you should consult with a legal expert in your jurisdiction.
22. Are electronic signatures created through this webapp legally binding?
22. Are electronic signatures created through this webapp legally binding?
Yes, electronic signatures obtained through our platform are legally binding in most countries. However, for specific legal advice, you should consult with a legal expert in your jurisdiction.
Support
23. How can I contact support if I need help?
23. How can I contact support if I need help?
You can reach our support team through the 'widget' in our webapp. We aim to respond to all queries within 24 hours.
Feedback
24. How can I provide feedback about the webapp?
24. How can I provide feedback about the webapp?
We love to hear your feedback. Please contact us at support to share your experience and suggestions. You can also leave feedback through the Feedback page in your project workspace, or send us a mail at. info@kwantor.com